Helpdesk Services / Customer Care
The world of technology is becoming more complex.
Whether it's smartphones, cell phones, Internet services, or other technology areas: the more demanding the product, the higher the consumer's need for qualified help.
For the ever increasing volume of support requests, Contact&Sales has found an answer that won over renowned customers: 2nd level specialists.
In-depth knowledge is required to find a conclusive and helpful answer for the customer. Our helpdesk staff have this expertise and are able to quickly familiarise themselves with large issues. The support staff are supported by customer-specific knowledge databases, which are set up together with our customers.
means customer loyalty for us
We specialise in these industries:
Internet Service Provider
Internet Service Provider
Kunden, ganz gleich ob im B2B- oder B2C-Bereich, haben häufig Anwendungsprobleme, die es schnell zu beheben gilt. Die ideale Lösung ist ein Helpdesk, das in definierten Zeiträumen sehr gut erreichbar ist.
Contact&Sales bietet den sowohl den 1st-Level-, wie auch den 2nd-Level-Support an. Ziel ist es, das Anliegen des Kunden so schnell, kompetent und freundlich wie möglich zu lösen und damit seine Zufriedenheit wieder auf ein hohes Niveau zu bringen.
Folgende Lösungen sind mit uns umsetzbar:
Inhouse oder bei
Whether in the B2B or B2C sector, customers often have application problems that need to be resolved quickly. The ideal solution is a helpdesk that is easily accessible within defined time periods.
Contact&Sales offers both 1st level and 2nd level support. The aim is to solve the customer's request as quickly, competently, and amicably as possible, thus restoring their satisfaction to a high level.
We can implement the following solutions:
Our goal is to process in-depth customer inquiries
until they are resolved in every case.
We provide the 1st/2nd level support for you in all technical areas.
Comprehensive customer responsibility
Contact&Sales does not take on "subtasks" of customer service, but sees itself as your
"external customer care department"
by covering all the tasks dealing with your customer - we are thus an integral part of your organisation.
In 1st and 2nd level, we assume full responsibility for the comprehensive support of your customer (groups), which includes the following tasks:
Presentation of your new products and advice on customer integration, cross-selling and upselling processes within existing products to the customer
for all products that the customer uses
with all contractual matters including conditions
Churn avoidance / retention, if necessary reaquisition of customers
In this way, Contact&Sales assists the customer groups defined by you, eg as part of an A/B/C customer strategy. Thus, in this service we are not talking about "campaigns" but a permanent project. And of course we measure ourselves by this responsibility, eg in the topics
(Final) customer satisfaction
Achievement of customer-specific sales targets