We love quality.
Quality
Basics of quality
Personal qualification of employees
Selection process in the application situation
Checklist-based identification of the required skills
Basic training
Communication rules
Negotiation techniques
Dealing with stress factors
Awareness of quality
Technology training
In-depth knowledge of internal applications
Handling the different communication channels
Managing quality
Together with our customer, we define the project-specific quality goals.
Daily check/analysis of the achievement of KPIs (Key Performance Indicators)
Preparing an individual scorecard per employee
Daily team and employee-related reporting
Comprehensive reporting to the customer
Project and employee related training/coaching by experts
Use of the in-house specialist trainer
If necessary, training and further education together with the customer
Since Contact&Sales was founded as a service company, our focus has been to deliver the best possible services that make us unique to you. We prefer to let others do the tasks that we cannot with our self-imposed quality goals.
The in-house quality management department is one of the pillars of our self-image. And quality management is not a situational challenge for us, but an important part of our daily work.
See here which quality facets we are dealing with:
